Qualifications

Obtain a nationally recognised qualification through the combination of theoretical learning and practical work experience. All courses are offered on an in-house basis.

National Certificate

Wholesale & Retail Distribution

(49280) NQF 2

This qualification provides retail skills development for individuals involved in the distribution part of the retail and wholesale environment. Learners will gain additional skills and refine current skills in distribution to enable them to be more effective in the workplace.

National Certificate

Wholesale & Retail Operations: Chain Store

(58206) NQF 2

This qualification provides basic retail skills development for individuals who implement retail operations on the shop floor, allowing them to understand how they fit into the retail environment, resulting in a more effective and efficient workforce.

National Certificate

Wholesale & Retail Operations: Help Desk

(58206) NQF 2

This qualification provides retail skills development for learners who work in the Help Desk environment in the retail industry. Learners will gain skills and knowledge around inputting data, processing in-bound and out-bound calls as well as handling customers in a manner that promotes service excellence.

National Certificate

Wholesale & Retail Operations: Wholesale Sales

(63409) NQF 3

This qualification provides retail skills development for individuals involved in the wholesale environment or even sales representative industry where retailers are serviced. Learners will learn effective customer management techniques equipping the building of customer relationships especially with regards to taking orders. Learners will also gain additional knowledge around marketing and merchandising, product life cycles and positioning of products effectively as well as working effectively taking cognisance of the factors that impact their environment.

National Certificate

Wholesale & Retail Operations: Visual Merchandising

(63409) NQF 3

This qualification provides retail skills development for individuals involved in the merchandising environment. This applies to visual merchandisers as well as merchandisers responsible for creative displays in many different retailers. Learners will learn effective merchandising techniques equipping the creative building of displays and the evaluation of its effect thereafter. Learners will also focus on skills and knowledge that enhances customer service and customer management.

National Certificate

Wholesale & Retail Operations: Retail Sales

(63409) NQF 3

This qualification provides retail skills development for individuals involved in the retail environment where they are able to perform the operation functions to industry standards, optimise their productivity and improve service levels. Learners will learn effective selling skills, improve their product knowledge and gain skills to assist them in managing their customers effectively.

National Certificate

Wholesale & Retail Operations: Supervision

(49397) NQF 4

This qualification is designed for individuals who are moving towards supervisor or middle management positions in the Retail Sector where skills can be improved and capacity built into the sector at this level. Learners will gain invaluable skills and knowledge that will assist them in supervising sales, their staff, their processes and finances.

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